MCS Laundry Terms and Conditions.
Section 1 Contract
These terms will apply to any order we accept from you via any platform. Please note that unless you accept these terms, you should not be placing an order as we cannot accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you require and nothing that you are not happy with. Unless you accept these terms (by signing the client registration form when you set up your account, you will not be able to place an order. MCS Laundry LLP reserve the right to change the terms from time to time. We will notify you of any changes which may affect you by email.
Section 2 Interpretation
Event outside of our control: Any occurrence or circumstances over which we have no control including the unavailability of any service, provider or key materials without which we are unable to provide the services.
Item: Any garment or article dropped off/collected from you in connection with an order.
Order: Your order for the services as requested or part thereof.
Services: Any laundry or ironing services dropped off/collected from and picked up/delivered to your nominated address.
Service Providers: Any third party with which we contract in order to assist us in providing the services.
Terms: These terms and conditions as amended from time to time.
We/Our/Us: MCS Laundry LLP partnership number: OC434009, Wadebridge House, 16 Wadebridge Square, Poundbury, Dorchester, Dorset, DT1 3AQ
Website: Our website www.mcslaundry.co.uk on which the services are advertised.
Section 3 Placing an order
When placing an order with us, please ensure that you have checked the details of your requirement before submitting it and that all relevant details have been completed on your client registration form. We will not be liable to you for errors or omissions you make. Each item needs to be correctly identified. If you have made a mistake, please contact us immediately so we may rectify this for you. All Services which appear on the client registration form are subject to availability. If we are unable to fulfil your order, we will notify you by email as soon as practicable.
Section 4 Changes to an order
Changes can be made to an order prior to collection or delivery time but maybe subject to a charge if costs have already occurred prior to the notice being received and actioned. Changes can be made by emailing our team at info@mcslaundry.co.uk or contact by phone on 07508 459060. We may make changes to your order as an alternative to cancellation at our discretion but with your consent. Any changes to your order will be confirmed by email.
Section 5 Cancelling or rescheduling your order
You have the following limited rights to cancel an order. You may cancel or reschedule your order with no additional charge in the following circumstances: At any time up to two hours before the drop off/collection time agreed by emailing info@mcslaundry.co.uk or contacting by phone on 07508 459060.
You acknowledge that once an item has been collected from you, we have begun providing the Services to you and that any rights of cancellation or rescheduling you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost. Cancelling or rescheduling your order less than two hours before a collection or failing to be present for collection will incur a £10 additional charge. Rescheduling your delivery less than two hours before a delivery or failing to be present for delivery will also incur a £10 additional charge.
Section 6 Our rights to cancel an order
We may cancel your order and subsequently the contract formed between us under the following circumstances:
As a result of an event outside of our control.
If you fail to make the items available for collection as agreed
If we consider any item not to correspond with the order placed and accepted, is damaged, contains – No item description or cleaning instructions or does not fall within the specified items which we accept.
If we cancel your order, we will notify you in writing by email as quickly as practicable
You will not incur any charges for cleaning already carried out; – We will ensure items are delivered back to you at the original delivery time or as soon as reasonably practicable.
Section 7 Collection and redelivery
We will use reasonable endeavours to collect and re-deliver items at the times specified in the order but we cannot guarantee to do so. We will use reasonable endeavours to communicate any delay to you by phone or email. If you are not available to accept redelivery of items, we will contact you by phone or email to arrange redelivery at your convenience. If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge will be charged for each consequent attempt of delivery at our normal delivery charges, MCS Laundry LLP will endeavour to find a suitable redelivery time. However, if a redelivery is urgent, it is the customers responsibility to organise a same day courier or collection from the facility. If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the order we may dispose of the item or donate it to an accredited charity of MCS Laundry LLP’s choice. You may arrange to have items collected from, or re-delivered to, a third party, on condition that you do so at your own risk, the third party is prepared to sign an acknowledgement on your behalf and the delivery charge would not exceed that quoted to the normal delivery address. You may, by written instructions to us, request us to leave an item in an agreed location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of items re-delivered on this basis.
Section 8 Standards of Service
All our work is conducted in line with good industry standards, reasonable skill and care. We will not be held liable for any delay or non-performance of services where it is shown you have failed to provide us with accurate information at the time of order placement. We cannot accept an order that has an incomplete or inaccurate address or if you fail to accept delivery of items as specified in your order. We will contact you in the event the item sent to us is of a higher risk of damage including but not limited to:
Items requiring special treatments or instructions for cleaning.
Items where there are no cleaning guidelines present
Items which are damaged or stained.
Items containing extraneous or hazardous materials, including pins, jewellery, coins, pens, etc.
We provide the services to you at our discretion and we may, with your consent, agree to provide the services regardless of the risk of damage.
Wash and fold orders
Please ensure to thoroughly check all the garments for hazardous items, e.g. coins, pens, keys, etc. as we accept no responsibility for any items lost or damaged as a result of the cleaning process.
Washing and drying process
The load is washed at our default temperature of 40 deg C or as set out in the client registration form where applicable, then tumble dried where appropriate at a medium heat. Please note that the items are not ironed.
Colour Separation
We will separate the clothes into three designated sections, whites, lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
Bag size and Weight
We will measure the laundry by weight. We will update this after we have weighed it at the facility. Size of items are also taken into account when loading washing to make sure that they will receive adequate washing contact.
Damaged Items
We will not be liable for damage to items that we have been instructed to launder against manufacture recommendations. For garments that need to be specially treated, i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
Excluded Items
We do not currently accept duvets or large items that will not fit in a domestic style machine.
Section 9 In the unlikely event there is a problem with the services
If there is any problem with the services: Please contact our team by email at info@mcslaundry.co.uk and tell us as soon as reasonably possible; – You will not have to pay for us to deal with your complaint.
Complaints should be notified to us within 24 hours of collection/delivery of any item if you believe that we are in breach of our obligations under these terms. As a consumer, you have statutory rights if our services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
Section 10 Price and payment
The price of the services will be set out in our price list or as part of an estimate/quotation we have provided for you. Our prices may change at any time, but price changes will not affect orders that we have accepted already. We process payments when we have completed the services of the order either prior to or at collection, if you are an account customer the invoice will be due for cleared payment no later than 7 days from the date of the invoice and we reserve the right to charge interest on overdue invoices at 5% of invoice total. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Section 11 Our liability to you
In the unlikely event of loss or damage to an item, MCS Laundry LLP will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services, but not more than £35 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item. Subject to the following sub paragraphs, we will compensate (in accordance with above paragraph) for loss or damage which is due to our negligence. We will not be responsible for any single item valued at more than £50. We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for the services. If you use the services for any commercial, business or re-sale purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following: failure to notify us of any special requirements or instructions for cleaning the item; the fact that the item has no label indicating cleaning instructions; any existing damage to the item at the time of collection; any extraneous objects left in or on the item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags, we do not exclude or limit in any way our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of the terms implied by the Supply of Goods and Services Act 1982 (title and quiet possession); defective products under the Consumer Protection Act 1987. We will not be liable for any consequential loss. We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/belts/embellishments/etc or lost of the items if not mentioned while placing the order.)
Section 12 Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, or the reasonable control of any of our service providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks. If an event outside our control takes place that affects the performance of our obligations under these terms: We will contact you as soon as reasonably possible to notify you; and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control; or you may cancel your order or we may cancel it, if your order is cancelled we will return your item(s) to you at no cost to you.
Section 13 Information about us and how to contact us
We are a partnership registered in England and Wales. Our partnership registration number is OC434009 and our registered office is at Wadebridge House, 16 Wadebridge Square, Poundbury, Dorchester, Dorset, DT1 3AQ. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing us at info@mcslaundry.co.uk. If you wish to contact us in writing, or if any section in these terms requires you to give us notice in writing, you can send this to us by e-mail at info@mcslaundry.co.uk. We will confirm receipt of this by email. If we have to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us on your client registration form.
Section 14 How we may use your personal information
We will only use the personal information you provide to us as set out in our Privacy Policy provided by us or the most up to date policy can be found on our website at http://www.mcslaundry.co.uk.
Section 15 MCS Laundry LLP Quality Guarantee
We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis. To request re-cleaning for your items please email our team, explain the problem and attach any relevant photos. A member of the team will contact you to arrange a suitable time for recollection.
Section 16 Re-cleaning policy
The re-cleaning only applies to individual items which have been cleaned by MCS Laundry LLP. Please note it is not always possible to remove stains. If we cannot remove a stain customers will be informed. In this instance, we are not able to offer a complimentary re-clean.
Section 17 Vouchers & Promotions
Vouchers and promotions are subject to expiry dates and may vary from time to time and may be withdrawn without warning. MCS Laundry LLP vouchers are subject to our full-service terms and conditions and website terms and conditions. Vouchers cannot be used in conjunction with any other MCS Laundry LLP offer or promotion. Only one voucher can be used in one transaction. Vouchers are strictly non-transferable and have no cash value. Selling of vouchers will render it void. We reserve the right to reject a voucher with reasonable cause. Vouchers can be redeemed prior to invoice creation but usually assigned to the order. Vouchers cannot be applied to bundles, as these bundles are already discounted.
Section 18 Other important terms
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect. These terms are governed by English law and will be subject to the exclusive jurisdiction of the English courts.